Whiting Systems is excited to help our clients Own the Bay with our Smart Plan, an all-in-one solution for fleet managers who want a streamlined, cost-effective, and completely supported washing system.
Here’s how we’re revolutionizing fleet maintenance and helping you take full ownership of your washing needs.
Customer Support You Can Count On
At Whiting Systems, customer support is at the heart of everything we do. Our Fulfillment team works seamlessly across departments to ensure that every customer’s needs are met efficiently and effectively. From the initial service request to the handshake at the job's completion, our team is committed to seeing every case through to resolution. With Whiting Systems, you can count on responsive, knowledgeable, and consistent support.
Customer Support Representative (CSR) Network
Whiting’s nationwide customer service network (of CSR Technicians) offers proactive support with remote monitoring, remote diagnostics, and chemical delivery. We leverage cutting-edge technology to track information in real time and use data analytics to assess performance and efficiency. Our CSR team communicates with your system and our headquarters to ensure timely maintenance and repairs by:
- Diagnosing issues remotely before arriving on-site,
- Pre-ordering necessary parts to eliminate return trips to your site, and
- Delivering chemicals based on your inventory tracked through remote monitoring.
This technology allows us to resolve issues faster, reduce case closure times, and deliver an exceptional customer experience. Whether it's maintaining your equipment or addressing specific concerns, our team ensures your operations continue to run smoothly without unnecessary downtime. In some cases we can adjust the system remotely from our headquarters (see the video below)! This approach enables Whiting to address issues before they become problems, maximizing uptime for your system and fleet.
Remote Diagnostics Defined
Remote Diagnostics Example
Growing CSR Network
Whiting Systems has significantly expanded our CSR network to provide even better service. This allows us to:
- Tighten CSR territories, reducing travel time.
- Increase the number of customers we can serve efficiently.
- Enhance response times for quicker issue resolution.
With more CSRs in the field, our customers benefit from faster, more reliable service, ensuring that their wash systems operate at peak performance.
Smart Technology, Smarter Maintenance
Whiting’s Smart Metering and Smart Pump technology allows us to monitor chemical usage remotely, providing just-in-time chemical management.

Remote monitoring offers several benefits:
Real-time invoicing: You pay for chemicals as they are used by your system, rather than when they’re ordered.
- Optimized inventory: Your team always has what it needs without taking up valuable space for surplus stock. Our CSR technicians can deliver new chemicals precisely when needed, based on real-time monitoring.
- Automated mixing: Our Smart Pumps automatically adjust and mix the ultra concentrates so you don’t have to.
Lower Wash Costs, Higher Control
With Whiting’s fleet wash system, you’ll enjoy consistent wash costs of $7-8 per wash—no surprises. As both the manufacturer and provider of our chemicals, we eliminate the middleman, keeping costs low and quality high. You’ll have more control and less dependency on dealers, with direct access to products crafted for optimal performance.
Ultra Concentrates Save Space and Improve Waste Management
With a product line formulated by fleet experts to maximize impact in a small amount of space, Ultra Concentrates by Whiting Systems offer the following benefits:
- Environmentally friendly: Made with ingredients that are safe for use in wastewater districts
- Save on chemical costs: Allows for specific data logging meters and monitors with precise tracking
- Save more shop space: Less shop space is required for tanks dedicated to chemicals
Dedicated to Keeping You Running
Our investments in technology and a growing CSR network are all aimed at one goal: keeping your operations running efficiently. When you choose Whiting Systems, you’re choosing a partner dedicated to delivering unmatched support, innovative solutions, and the reliability you need to succeed. Here's how our Smart Plan serves our different product lines:
- Semi-Truck Wash - all Smart Plan elements
- Large Vehicle Wash Systems- all Smart Plan elements
- Automatic Train Wash Systems - all Smart Plan elements
- Bus Wash Systems - all Smart Plan elements
- Trailer Washout Equipment - all Smart Plan elements including automated food safety documentation
- Mono Brush Wash System - CSR Technician Support
Contact us through the form below and let us help you Own The Bay with the Whiting Systems Smart Plan!